1.1 Our returns, refunds and guarantees policy 

We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns and refund policies are aligned therewith. Customers are covered by our quality guarantee on every product. 

 

1.2 Goods charged for but not supplied 

In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. 

 

Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased. 

 

Please note that GOBASKET will not, and is under no obligation to, make any redelivery as result of missing items. GOBASKET's obligation will be to remedy the situation through a refund. Should a redelivery be requested, GOBASKET reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule. 

 

1.3 Damaged goods or delivery order errors 

In the event of there being damaged goods, quality concerns or a difference with respect to the invoice and items delivered, these should immediately be brought to the attention of the delivery driver and noted as such on the signed invoice. Goods marked on the invoice for return, whether for damages or other reasons, must be given back to the driver and will be returned for a full refund. Failure to notify the driver of errors, or of unacceptable condition of any products, at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased. 

 

Please note that GOBASKET will not, and is under no obligation to, offer any redelivery as result of damaged items, quality concerns or errors. GOBASKET's obligation will be to remedy the situation through a refund when the item/s is/are returned with the delivery driver. 

 

1.4 Refunds for returns made at the time of delivery 

Should you not be entirely satisfied with the product you purchased, you are entitled to return any product, which was purchased as part of an Online Shopping order, to the delivery driver. 

 

Returns must be marked and signed for as such on the invoice that accompanies the order. Any refunds for returned items will be made after the goods have been received back into stock by GOBASKET. 

 

We will process any returns, ordered via Online Shopping and returned via our delivery driver, within 48 hours of receipt of goods. Refunds will be credited to your GOBASKET account and be available for your next purchase. 

 

For the avoidance of doubt, GOBASKET shall not be liable to redeliver any items. This includes but is not limited to not redelivering due to damaged goods, quality concerns, and a change of preference, ordering errors or any unspecified reason. In this instance you are entitled to return the items with the driver and receive a full refund for those items. 

 

 

1.5 Refunds for returns made after the delivery 

GOBASKET returns policy, after the driver has left your property, will only apply to expired products (product with expired shelf life) purchased and inadvertently delivered to you. 

 

Should you need to return an item which has an expired product shelf life date, purchased from our online store, received through our delivery service, after the driver has left, it is your responsibility to safekeep the product and return to the driver on his next delivery to you. The GOBASKET delivery service requires us to provide a single delivery service at a pre-agreed price. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery. 

 

For the avoidance of doubt, any items purchase direct from our GOBASKET online store may only be returned with an Online Shopping delivery driver. Items eligible for return via the delivery driver are limited to those purchased through our Website/mobile Apps and as part of the delivery service. 

 

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. 

 

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods.