1.1 Delivery and collection charges 

We currently offer a standard Delivery service at a fixed rate of R45 per delivery for now. This delivery charges may not apply to our Corporate Client Employee Reward schemes applicable to Corporate Client employees. This could change due unforeseen circumstances, drastic petrol price increases, extensions to outside the current delivery radius, etc. 

 

GOBASKET reserves the right to adjust delivery charges, at any time and without prior notification, to take into account local conditions and quality of service in accordance with every delivery address. 

 

Free delivery will not apply to the following exceptions which currently are: 

• Repeated unavailability of an authorised signatory to take delivery during the assigned collection slot; 
• Excessive returns that misuse the reasonable nature of the Service; 
• Repeat and/or excessive short supply or damage claims for which responsibility cannot be determined. 

The surcharge will be equal to the delivery fee of R45.

 

Orders are currently subject to a minimum order value of R300 in order to qualify for Free Delivery – GOBASKET reserves the right to amend this policy at any time and apply a minimum order value without prior notification. 

 

 

1.2 Where we deliver to and restrictions thereof 

The delivery service is available in restricted areas as offered on our Website/mobile application. Currently within a 75 kilometre radius of the Johannesburg CBD and the Pretoria CBD.

 

Our delivery times are from 08h00 in the mornings to 17h00, Monday to Saturday. No deliveries will be done on Sundays.

 

From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service. 

 

We also reserve the right to withdraw our delivery services to individual customers' addresses subject, but not limited, to the following: 

• Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant; 
• Unavailability of free suitable, and legal, parking and offloading space; 
• Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles; 
• Repeated unavailability of an authorised signatory to take delivery; 
• Repeat and excessive returns that misuse the reasonable nature of the service; 
• Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined. 

 

Should we not deliver to your area and you would like us to - please submit your location to us here and we will contact you when/if we are able to extend coverage to your area. 

 

We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed throughout the online shopping experience and can easily be changed at any point up until final payment confirmation. If we are unable to deliver due to the provision of an incorrect delivery address, all the Terms and Conditions applicable to 1.3 will apply.

 

1.3 The delivery process, including where you cannot be present 

All orders placed online will be delivered within a maximum of 24 hours from the time of placing your order. You will receive a notification on expected delivery times and will be able to track your orders through delivery to you.

 

The delivery service is available in restricted areas as offered on our Website/mobile application. Currently within a 75 kilometre radius of the Johannesburg CBD and the Pretoria CBD.

 

Our delivery times are from 08h00 in the mornings to 17h00, Monday to Saturday. This could change based on volume of orders received to include Sunday Deliveries.

 

The driver will bring the shopping bags/ basket to the door of your premises or business only, where you will be responsible to check your goods, agree with the driver,make the annotation of any returns on the invoice and sign the invoice to accept the delivery. 

 

Only at your express invitation and risk, the driver can be requested to take your shopping into a kitchen area within your premises (or an appropriate designated area for a business) where your goods will be dropped off subject to clause 1.4. 

 

Providing entry into your premises is at your own risk. GOBASKET accepts no liability or responsibility for any loss or damages occurring as a result of or consequence of your request for the driver entering your premises, whether or not the loss or damages could be construed to be as a result of negligent behaviour. 

 

Drivers will carry identification which you must ask for. Drivers will be able to inform you of the order number and the intended recipient (as provided on the order) as an additional security check. 

 

Goods must be signed for at the delivery address, by you, or by a nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18. 

 

It is your responsibility to be present (or make sure an authorised signatory is present) during the delivery process. If, in the event that no authorised signatory is available to accept and sign for your delivery order, our driver will wait a total period of 10 (ten) minutes for an authorised signatory to present themselves prior to leaving and returning your order to us. A delivery card will be left by our driver detailing the time of their arrival and departure should you or your authorised signatory not be present to receive the goods ordered. 

 

You will be asked to contact the Customer Service Centre at your earliest convenience to arrange an alternative delivery time. You will be liable for a re-delivery fee equal to the current delivery price as levied. Should there be no opportunity to arrange a redelivery on the same day (due to GOBASKET or your constraints); you will be liable for the replacement cost of any perishables as reasonably required. 

 

If you do not contact us to rearrange a failed delivery within 12 hours of the original delivery slot, the order will be cancelled and the cost of your order (excluding the cost of perishable items and any delivery charges) will be refunded to you. For the avoidance of doubt, GOBASKET reserves the right to retain the cost of perishable items and the associated delivery charge when the service has been provided in accordance with the Terms and Conditions as laid out. 

 

For a delivery your order will be presented in sealed boxes and/or paper bags - with exceptions for loose items unable to fit, or bulk products which are more easily transported and delivered in their original packaging. The seals should only be broken in the presence of an authorised signatory. Should the bins not be sealed, or the seals already broken, you should not accept the order and immediately contact our Customer Service Centre here. 

 

Please note adverse weather conditions, accidents, road work, unusual traffic congestion or any other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to and reschedule your delivery time and date. In any event for cancelled deliveries our liability to you will be limited to refunding the price of any goods not delivered and the associated delivery charge. We cannot be held liable for delivery delays outside of our control and any refund where liability is accepted will be limited to the cost of the delivery charge. 

 

Deliveries are limited to 1 delivery per address per day. Multiple orders can be placed during the day, and subject to cut-off times, will be batched for delivery within our mentioned 24 hour delivery cycle. 

 

1.4 Unpacking of boxes and the checking of orders 

Due to the physical and time consuming nature of a delivery our drivers will be limited, when making deliveries that require ascending or descending stairs, to a single story only. Deliveries greater than a single story will require the provision of a lift or escalator located within a reasonable distance of the final delivery point. 

 

The driver will unpack your grocery purchases onto a flat open surface only - either at the door of your premises or business, or in a kitchen area (or appropriate designated area for a business) at your express request. For the avoidance of doubt, this will not include unpacking into cupboards or onto shelves. 

 

It is your responsibility to check the invoice against the delivered goods in a timely manner and not to unduly delay the driver in the process. Signoff on the delivery note, indicates acceptance of the contents delivered, whereupon the risks and rewards of ownership pass on to you.