These online shopping Terms and Conditions apply to all purchases ordered online through our Websites and or mobile applications. Please read them carefully and print a copy for future reference. 

 

1.1 Registration 

You are required to register with us before placing your first and futureonline shopping order. Please click on the link www.gobasket.co.za or download our GOBASKET mobile application from App Store/Play Store to complete the registration process. Registration and/or use of our Websites/Applications constitute your acceptance and agreement to be bound by the Terms and Conditions of our Websites and mobile applications, including the Terms and Conditions specific to online shopping. 

 

It is your responsibility to ensure that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details here. 

 

1.2 Passwords and security 

When you register to use our Websites/Mobile Apps you will be asked to create a username and a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your username and password. 

 

If you know or suspect that someone else knows your password you should change your password immediately and notify us immediately by contacting our Customer Service Centre here. 

 

If GOBASKET has reason to believe that there is likely to be, or has been, a breach of security or misuse of our Websites/Mobile Apps, we may require you to change your password or we reserve the right to suspend your account without prior notification. 

 

1.3 Creating an order 

Orders can be created through the use of our Website portal www.gobasket.co.za or mobile application as downloaded from various media (e.g.: play store, etc) in order to obtain best quality and pricing of products. No orders by telephone, email, SMS, fax or any other medium will be accepted. For the avoidance of doubt, this condition will apply to our Customer Service Centre. Please note that the Customer Service Centre may guide you through the process of placing an order, but are unable to place the order on your behalf. 

 

1.4 Accepting your order and creating an electronic contract 

The steps required in creating the contract between you and GOBASKETare as follows: 

• You will be guided through the process of filling your shopping trolley/basket though a series of simple steps on our Website/ mobile application; 
• The final step in placing your order will be by confirming the accuracy of your basket, and the associated listed price to be charged to your chosen payment method/s. Your order is confirmed on completion of the check-out process; 
• The price listed on our website is the price you will pay for your product/ purchases, less any promotional discounts that may be applied. 
• Your order acknowledgement/confirmation will be logged under the application tab “My Orders” for easy viewing and future reference.

 

Unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given, our acceptance of an order takes place on receipt of payment of the order, at which point the purchase contract will be made and your order will be delivered to you, subject to our Delivery Terms. Delivery will take place within a maximum of 24 hours from time of placement of order. 

 

Non-acceptance of an order may be as a result of one of the following, but not limited to: 

• The product you ordered is not available from stock; 
• We are unable to obtain your payment; 
• A price or product description error is identified; 
• You do not meet the eligibility to order criteria set out in the main Terms and Conditions. 

 

The contract will be concluded in English. Details of your specific agreement to the contract will not be filed by GOBASKET. If you do require any information regarding orders you have placed with GOBASKET, you can view such transactions on our website under the TAB “My Orders”. 

 

All offers are subject to availability and while stocks last. 

 

 

1.5 Risk and Ownership of the goods 

For the avoidance of doubt, the ownership and risk associated with your goods will be held by GOBASKET up until the point at which they are signed for at delivery. Any damage, disappearance or theft of goods post delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding. 

 

Please note that GOBASKET cannot be held responsible for orders placed incorrectly on our Website/mobile application, even if the error was in good faith. Should an order error be discovered during the delivery process, any items not wanted may be returned with the driver and will be fully refunded.GOBASKET will not be responsible for delivering the originally intended item unless as part of a new delivery and/or subject to a further delivery charge. 

 

Goods discovered to be damaged or unwanted subsequent to the delivery process may still be returned subject to acceptance by a GOBASKETin terms of GOBASKET’s returns and refunds policy. For the avoidance of doubt, no collection or delivery service will be provided by GOBASKET for these returns, hence it is critical that the person receiving the deliveries inspect the products for damage prior to signoff.

 

1.6 Stock availability 

Only items indicated on our Websites/ Apps can be purchased. We will not pick or deliver items not available on our Websites even if they are requested through any special instruction available as part of the ordering process. 

 

Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Website/mobile application. We endeavour to keep this to a minimum, but should this occur clause 1.7 Substitutionshall apply. 

 

1.7 Substitutions 

Whilst we make every effort to ensure that our stock availability on our Websites is as accurate as possible, from time to time we are unable to locate stock of a product that has been requested. In that situation we offer the following shall apply:

 

1. Where you have ordered a specific flavourant of a particular brand and the flavourant is out of stock, we shall substitute the out of stock flavourant, at our discretion, with the original or nearest flavourant of the brand that has been ordered at no additional cost to you.
2. Where you have ordered a specific brand and we are out of stock of the particular brand, our sales agents will contact you via WhatsApp/ SMS to find out if you will accept a substitution of an alternative brand of the same product ordered of equivalent value. Should you choose not to accept the substitution, you will be refunded the value of the item that is out of stock via a credit to your GOBASKET credit voucher for future use, when making future purchases.

 

Due to the subjective nature of selecting an appropriate discretionary substitute, your remedy, should you find any substitution inappropriate, is limited to returning the item to the driver for a full refund. For the avoidance of doubt, should you not want a particular substitute offered, we will not return with another preferred item to replace the unwanted one. This term extends to any returned items, not just those substituted. 

 

1.8 Where we deliver to and restrictions thereof 

The delivery service is available in restricted areas as offered on our Website/mobile application. Currently within a 75 kilometre radius of the Johannesburg CBD and the Pretoria CBD.

 

Our delivery times are from 08h00 in the mornings to 17h00, Monday to Saturday. No deliveries will be done on Sundays.

 

From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service. 

 

We also reserve the right to withdraw our delivery services to individual customers' addresses subject, but not limited, to the following: 

• Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant; 
• Unavailability of free suitable, and legal, parking and offloading space; 
• Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles; 
• Repeated unavailability of an authorised signatory to take delivery; 
• Repeat and excessive returns that misuse the reasonable nature of the service; 
• Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined. 

 

Should we not deliver to your area and you would like us to - please submit your location to us here and we will contact you when/if we are able to extend coverage to your area. 

 

We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed throughout the online shopping experience and can easily be changed at any point up until final payment confirmation. If we are unable to deliver due to the provision of an incorrect delivery address, all the Terms and Conditions applicable to 1.9 will apply.

 

1.9 The delivery process, including where you cannot be present 

All orders placed online will be delivered within a maximum of 24 hours from the time of placing your order. You will receive a notification on expected delivery times and will be able to track your orders through delivery to you.

 

The delivery service is available in restricted areas as offered on our Website/mobile application. Currently within a 75 kilometre radius of the Johannesburg CBD and the Pretoria CBD.

 

Our delivery times are from 08h00 in the mornings to 17h00, Monday to Saturday. This could change based on volume of orders received to include Sunday Deliveries.

 

The driver will bring the shopping bags/ basket to the door of your premises or business only, where you will be responsible to check your goods, agree with the driver,make the annotation of any returns on the invoice and sign the invoice to accept the delivery. 

 

Only at your express invitation and risk, the driver can be requested to take your shopping into a kitchen area within your premises (or an appropriate designated area for a business) where your goods will be dropped off subject to clause 1.10 and 1.13. 

 

Providing entry into your premises is at your own risk. GOBASKET accepts no liability or responsibility for any loss or damages occurring as a result of or consequence of your request for the driver entering your premises, whether or not the loss or damages could be construed to be as a result of negligent behaviour. 

 

Drivers will carry identification which you must ask for. Drivers will be able to inform you of the order number and the intended recipient (as provided on the order) as an additional security check. 

 

Goods must be signed for at the delivery address, by you, or by a nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18. 

 

It is your responsibility to be present (or make sure an authorised signatory is present) during the delivery process. If, in the event that no authorised signatory is available to accept and sign for your delivery order, our driver will wait a total period of 10 (ten) minutes for an authorised signatory to present themselves prior to leaving and returning your order to us. A delivery card will be left by our driver detailing the time of their arrival and departure should you or your authorised signatory not be present to receive the goods ordered. 

 

You will be asked to contact the Customer Service Centre at your earliest convenience to arrange an alternative delivery time. You will be liable for a re-delivery fee equal to the current delivery price as levied. Should there be no opportunity to arrange a redelivery on the same day (due to GOBASKET or your constraints); you will be liable for the replacement cost of any perishables as reasonably required. 

 

If you do not contact us to rearrange a failed delivery within 12 hours of the original delivery slot, the order will be cancelled and the cost of your order (excluding the cost of perishable items and any delivery charges) will be refunded to you. For the avoidance of doubt, GOBASKET reserves the right to retain the cost of perishable items and the associated delivery charge when the service has been provided in accordance with the Terms and Conditions as laid out. 

 

For a delivery your order will be presented in sealed boxes and/or paper bags - with exceptions for loose items unable to fit, or bulk products which are more easily transported and delivered in their original packaging. The seals should only be broken in the presence of an authorised signatory. Should the bins not be sealed, or the seals already broken, you should not accept the order and immediately contact our Customer Service Centre here. 

 

Please note adverse weather conditions, accidents, road work, unusual traffic congestion or any other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to and reschedule your delivery time and date. In any event for cancelled deliveries our liability to you will be limited to refunding the price of any goods not delivered and the associated delivery charge. We cannot be held liable for delivery delays outside of our control and any refund where liability is accepted will be limited to the cost of the delivery charge. 

 

Deliveries are limited to 1 delivery per address per day. Multiple orders can be placed during the day, and subject to cut-off times, will be batched for delivery within our mentioned 24 hour delivery cycle. 

 

1.10 Unpacking of boxes and the checking of orders 

Due to the physical and time consuming nature of a delivery our drivers will be limited, when making deliveries that require ascending or descending stairs, to a single story only. Deliveries greater than a single story will require the provision of a lift or escalator located within a reasonable distance of the final delivery point. 

 

The driver will unpack your grocery purchases onto a flat open surface only - either at the door of your premises or business, or in a kitchen area (or appropriate designated area for a business) at your express request. For the avoidance of doubt, this will not include unpacking into cupboards or onto shelves. 

 

It is your responsibility to check the invoice against the delivered goods in a timely manner and not to unduly delay the driver in the process. Signoff on the delivery note, indicates acceptance of the contents delivered, whereupon the risks and rewards of ownership pass on to you. 

 

1.11 Delivery and collection charges 

We currently offer a standard Delivery service at a fixed rate of R45 per delivery for now. This delivery charges may not apply to our Corporate Client Employee Reward schemes applicable to Corporate Client employees. This could change due unforeseen circumstances, drastic petrol price increases, extensions to outside the current delivery radius, etc. 

 

GOBASKETreserves the right to adjust delivery charges, at any time and without prior notification, to take into account local conditions and quality of service in accordance with every delivery address. 

 

Free delivery will not apply to the following exceptions which currently are: 

• Repeated unavailability of an authorised signatory to take delivery during the assigned collection slot; 
• Excessive returns that misuse the reasonable nature of the Service; 
• Repeat and/or excessive short supply or damage claims for which responsibility cannot be determined. 

The surcharge will be equal to the delivery fee of R45.

 

Orders are currently subject to a minimum order value of R300 in order to qualify for Free Delivery–GOBASKETreserves the right to amend this policy at any time and apply a minimum order value without prior notification. 

 

For MTN Customers Free delivery for 1 month, and then review.

 

1.12 Specific exclusions 

Please note that the Tobacco Products Control Act of 1993 prohibits the sale of tobacco products through Online Shopping or other electronic media. 

 

GOBASKETreserves the right to decline to fulfil any order, including bulk purchases of items on promotion or included in a special offer. 

 

1.13 Minimum or maximum order restrictions 

GOBASKETreserves the right to introduce a minimum spend requirement in order to be eligible for our free delivery services. Excluded products and supplementary charges, such as delivery, shall not count towards a minimum spending requirement. GOBASKET current minimum spend is R150 to qualify for our delivery service. 

 

There is currently no maximum order restriction; however GOBASKETreserves the right to limit quantities at any time and without prior notification. In order to provide a high quality of service, orders above a threshold in terms of quantity and/or value will be restricted in terms of delivery slot availability. 

 

Typically, but not limited to, this restriction will be to provide GOBASKETa longer lead time to prepare the order for delivery or collection. GOBASKET reserves the right to alter the nature or terms of this restriction and/or threshold at any point and without prior notification. 

 

1.14 Goods charged for but not supplied 

In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. 

 

Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased. 

 

Please note that GOBASKET will not, and is under no obligation to, make any redelivery as result of missing items. GOBASKET's obligation will be to remedy the situation through a refund. Should a redelivery be requested, GOBASKET reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule. 

 

1.15 Damaged goods or delivery order errors 

In the event of there being damaged goods, quality concerns or a difference with respect to the invoice and items delivered, these should immediately be brought to the attention of the delivery driver and noted as such on the signed invoice. Goods marked on the invoice for return, whether for damages or other reasons, must be given back to the driver and will be returned for a full refund. Failure to notify the driver of errors, or of unacceptable condition of any products, at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased. 

 

Please note that GOBASKET will not, and is under no obligation to, offer any redelivery as result of damaged items, quality concerns or errors. GOBASKET's obligation will be to remedy the situation through a refund when the item/s is/are returned with the delivery driver. 

 

1.16 Our returns, refunds and guarantees policy 

We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns and refund policies are aligned therewith. Customers are covered by our quality guarantee on every product. 

 

1.17 Refunds for returns made at the time of delivery 

Should you not be entirely satisfied with the product you purchased, you are entitled to return any product, which was purchased as part of an Online Shopping order, to the delivery driver. 

 

Returns must be marked and signed for as such on the invoice that accompanies the order. Any refunds for returned items will be made after the goods have been received back into stock by GOBASKET. 

 

We will process any returns, ordered via Online Shopping and returned via our delivery driver, within 48 hours of receipt of goods. Refunds will be credits to your GOBASKET e-Wallet account and be available for your next purchase. 

 

For the avoidance of doubt, GOBASKETshall not be liable to redeliver any items. This includes but is not limited to not redelivering due to damaged goods, quality concerns, and a change of preference, ordering errors or any unspecified reason. In this instance you are entitled to return the items with the driver and receive a full refund for those items. Refer to clauses 1.14 and 1.15 for policies related to goods charged for and not supplied, and damaged goods or delivery order errors. 

 

1.18 Refunds for returns made after the delivery 

GOBASKET returns policy, after the driver has left your property, will only apply to expired products (product with expired shelf life) purchased and inadvertently delivered to you. 

 

Should you need to return an item which has an expired product shelf life date, purchased from our online store, received through our delivery service, after the driver has left, it is your responsibility to safekeep the product and return to the driver on his next delivery to you. The GOBASKETdelivery service requires us to provide a single delivery service at a pre-agreed price. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery. 

 

For the avoidance of doubt, any items purchase direct from our GOBASKET online store may only be returned with an Online Shopping delivery driver. Items eligible for return via the delivery driver are limited to those purchased through our Website/mobile Apps and as part of the delivery service. 

 

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. 

 

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods. 

 

1.19 Product information and images 

Images are provided to help you recognize products. Due to certain imagery quality (as provided by third parties), packaging redesign and improvements these may not always reflect exactly the item or pack you receive. Please note that these images should not be used to determine size or volume - please refer to the product information contained in the description and any other additional information as is made available. 

 

GOBASKET will endeavour to make as much product related information available on our Website/mobile apps as is possible. However, this information is gathered from various third party sources outside of GOBASKET and therefore we accept no responsibility and make no representation, nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of any information provided on our Websites. 

 

1.20 Nutritional and ingredient information 

GOBASKET will endeavour to make nutritional information available on our Websites where possible for the general information of the public. This information is gathered from various sources, including third parties, and therefore we accept no responsibility and make no representation, nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of the information. 

 

Any customers requiring nutritional and ingredient information as a result of any medical condition (e.g. diabetes, nut allergies, etc.) or for religious, moral or social purposes cannot rely on the information provided and must contact the product suppliers directly. 

 

1.21 Changing your order 

You are entitled to make amendments to your orders that have been placed. Amendments made after an hour of processing your initial order, will result in your delivery schedule being impacted and your delivery timeframe commencing from the time of completion of the amendment. 

 

For clarity purposes, if you make an amendment to your order after an hour of processing your initial order, your original delivery time frames will change and default to a new delivery timeframe based on the time of completion of your amended order.

 

1.22 Cancellation of orders prior to delivery or collection 

Should the order and delivery need to be cancelled, this can be done online and must be done before the cut-off time which is within 3 hours of placing the original order.  Cancellations after the cut-off time must be done via our Customer Service Centre here. 

 

If you wish to cancel your order after the cut-off time, contact our Call Centre. If your invoice has not been processed, the order can be cancelled. If the order has been invoiced, a full refund will be processed. 

 

1.23 Cancellation rights 

Other than for any goods set out below or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 3 working days after the day on which you receive the goods or services. 

 

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods, and the associated order documentation, and take reasonable care of them. Notice of such cancellation must be given to our Customer Service Centre here. 

You must store the goods in a manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.) as they must be returned in the same condition as they were delivered to, or collected by you. 

 

Other than for goods which are identified as faulty or mis-described at the point of delivery to you, you are required to return goods at your cost and in the same condition as they were delivered to, or collected by, you. 

 

Your right to return an item post-delivery does not apply to certain goods unless these goods are identified as faulty on delivery or collection or mis-described. Such items include: 

• perishable items or items that are liable to deteriorate or expire rapidly; 
• foods which have been opened, partially cooked, cooked, processed or altered in any way; 
• items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewellery, mattresses, bedding, certain items of clothing, personal grooming products, medicines and certain baby products etc.); 
• where there is a health risk; 
• Where public and food safety regulations do not allow. 

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our refund policy. Your rights under consumer legislation for these goods are not affected. 

 

1.24 Plastic bag policy 

Due to our position as an environmentally responsible retailer we only utilise paper based bags and boxes to delivery your purchases. IN our attempt to encourage recycling and waste management, we may collect and reuse boxes, subject to the necessary sanitisation procedures that will be in place for reused boxes. 

 

1.25 General pricing policy 

Please note that all prices on our Websites are listed prices inclusive of VAT. The price you see is the price you pay, less any discounts that may be applicable to you and part of a collective. 

 

You have the right to return any product with the driver if you have any issues with price(s) charged or the condition, type, size, or quantity of the product and we will refund the same amount that you have been charged for that product. 

 

Please note that prices and the availability of special offers are more likely to vary for future dated deliveries and collections. Special promotions are also subject to certain conditions, including stock availability and limited offer stipulations. 

 

Upon delivery or collection you will be made aware of unavailable items and their substitutes. You have the right to reject any substitutes offered, return them with the driver and we will refund the amount that you have been charged for that product. 

 

1.26 General payment provisions 

GOBASKET is authorised to debit the total amount payable for the goods purchased against the authorised payment type supplied by you when completing your order. By submitting your order and associated payment details you warrant that you are authorised to make payment with the card (or other tender type) and that there are sufficient funds available to pay for the order. 

 

We will debit the total value of your online purchase against the payment card tendered by you during the checkout process. We provide a full money back guarantee should you not be happy with our service and return all purchases made within a 48 hour timeframe

 

By submitting your order, identity number and payment card details, you warrant that you are over the age of 18 (eighteen), are authorised to make payment with the payment card, and that there are sufficient funds available to pay for the order. 

 

Any of the following Credit Cards may be used to pay for your online shopping purchases: Visa, MasterCard, Diners and Amex. Certain (non-pin based) Debit Cards may also be used - typically where the Debit Card is issued with an expiry date and a CVV number. 

 

For the record, GOBASKET securely stores limited payment transaction information for fraud verification purposes. Your credit or debit card details are encrypted and transmitted directly to our secure payment gateway which is provided by PAYFAST (a leading online payments provider specialising in secure online transactions). 

 

You are entitled to cancel a payment where fraudulent use of your payment card has been made by another person not acting on your behalf. 

 

1.27 Sufficient funds and expiry date on payment card 

It is your responsibility to ensure that the expiry date of your payment card is after the requested dispatch date of your order and that your payment card has sufficient funds to cover the purchase. In the event that the payment card has expired, or there are insufficient funds, we will be unable to take payment and fulfil your order. 

 

1.28 In the event of a failed payment 

This clause applies to failed payments for credit/debit card. If your order fails payment, you will be notified immediately on the GOBASKET online shopping application, advising you that your payment has failed. You will be given time to add new payment details – usually one hour. If new payment details are not added in time, your order will be cancelled. 

 

For the avoidance of doubt, if your order is cancelled any new order can only be booked for the day following the cancellation. It is your responsibility to provide valid payment details and ensure that sufficient funds are available.We accept no liability or responsibility for any losses whatsoever, as a consequential result of a failed payment and subsequent order cancellation or delay. 

 

In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents are not allowed to accept alternative payment details via telephone (or any other medium). This is for your protection and to ensure our service maintains the highest standards of security. 

 

1.29 Payment security policy 

GOBASKET is run by GOBASKET. We are a company that our customers trust through our store network and via our digital channels (online and mobile). We understand your concerns with security and your peace of mind and safety are of the utmost importance to us. 

 

As a result, we have developed highly secure online ordering facilities on our Websites. This is specifically intended to give you confidence when you use your Credit/Debit Card or smart shopper card to shop with us - but also when you entrust us with your personal details like addresses and phone numbers. 

 

We comply with all the necessary compliance regulations in effect and as such have partnered with one of the leading experts in the field of secure payments when it comes to the protection of our customers data. 

 

1.30 Credit/Debit card safety  

GOBASKET have partnered with PayFast who are trusted experts in the field of secure online payments. The payment screens that you see on our Websites (with the exception of third party sites who provide their own payment gateways for which we accept no liability) are presented directly from Payfast to ensure complete confidentiality in the transaction. Payfast uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted across the internet. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.  

 

Payfast allows you the option to securely store your card details with them so that you 

can order from us again without needing to capture your credit card details again. This  allows for an exceptionallyfast checkout process. Your credit card details are never 

physically stored or made known to GOBASKET during your online transaction. PayFast will verify and notify you of any failed transactions immediately when you place an order and attempt to make payment. It is you responsibility to correct any errors/omissions in order for the payment to be successful. Should you payment not be successful, your check out process will remain incomplete and we will not be able to action your order for delivery. It should be noted that GOBASKET does not store any credit card information or personal identification details of our customers. 

If you do not wish to store your card details on PayFast, you can simply enter your card details each time you place an order.

 

Your payment details are held by Payfast in a secure encrypted server which is not accessible from the Internet. Access to this data is also secured internally from GOBASKET and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being an extremely secure way to hide these details from prying eyes.  

 

Once your order is processed, the payment details associated with your order areremoved from Payfast files unless you opt for the convenient and secure card storage service.

 

1.31 Calculating discounts 

All prices listed are discounted where possible to ensure competitive pricing in the market. Further corporate discounts, shoppers may be entitled too, are allocated at the Check Out arena, when products are cashed out. 

 

Supplementary charges, such as delivery, shall not be discounted unless specifically stated in the offer description.